Shipping and Return Policy
- All sales are final once shipped. No Returns, Exchanges, or Refunds.
- We ship via UPS Ground to all 50 US States.
- Please allow for 5-7 business days for delivery once shipped.
- Pieces purchased with a bail require 2-3 weeks for delivery.
- Custom and preorder jade jewelry will require 4-6 weeks to hand carve and deliver.
- West Coast Jade Co. is not liable for incorrect addresses provided during checkout.
- Please double check and confirm shipping information.
- West Coast Jade Co. is not liable for any lost/stolen packages.
- If the tracking information shows the package as delivered, you will need to file a claim with UPS for reimbursement.
