Shipping and Return Policy


  • All sales are final once shipped. No Returns, Exchanges, or Refunds. 
  • We ship via UPS Ground to all 50 US States. 
    • Please allow for 5-7 business days for delivery once shipped. 
    • Pieces purchased with a bail require 2-3 weeks for delivery. 
    • Custom and preorder jade jewelry will require 4-6 weeks to hand carve and deliver. 
  • West Coast Jade Co. is not liable for incorrect addresses provided during checkout.
    • Please double check and confirm shipping information. 
  • West Coast Jade Co. is not liable for any lost/stolen packages.
    • If the tracking information shows the package as delivered, you will need to file a claim with UPS for reimbursement.